Privacy Policy - CyberGoat Services LLC

Effective Date: September 18, 2024

Introduction

CyberGoat Services LLC ("CyberGoat," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and users of our services ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us or use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address, and other contact details.
• Account Information: Username, password, and other account credentials.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Usage Data: Information about how you use our services, including IP address, device type, browser type, pages visited, and other usage statistics.
• Communications: Records of your communications with us, including emails, phone calls, and chat transcripts.
• Other Information: Any other information you provide to us, such as feedback, survey responses, or information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Provide and Improve Our Services: To deliver, maintain, and improve our services, including responding to your inquiries, processing your transactions, and providing customer support.
• Personalize Your Experience: To tailor our services to your preferences and provide you with a more personalized experience.
• Communicate with You: To send you administrative information, updates, marketing communications, and other information related to our services.
• Protect Our Rights and Interests: To detect, prevent, and address fraud, security breaches, and other illegal activities.
• Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including the GDPR.

3. Lawful Basis for Processing

We process your personal information based on the following lawful bases under the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as providing and improving our services, marketing our products and services, and protecting our legal rights and interests.
• Consent: You have given us your consent to process your personal information for specific purposes.
• Legal Obligation: Processing is necessary for us to comply with a legal obligation.

4. How We Share Your Information

We may share your personal information with the following parties:

• Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, IT service providers, and marketing agencies. We ensure these providers have appropriate data protection measures in place.
• Business Partners: Trusted business partners with whom we collaborate to offer you additional products or services.
• Affiliates: Our subsidiaries and affiliates within the CyberGoat corporate family.
• Legal Authorities: Government agencies, law enforcement officials, and other parties when required by law or to protect our legal rights.
• Other Parties with Your Consent: Other third parties with your consent or as otherwise disclosed to you at the time of collection.

5. International Data Transfers

As a company operating in the UAE with customers from various continents, we may transfer your personal information to countries outside of your home country, including the UAE and other countries where we or our service providers operate. These countries may have different data protection laws than your home country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws, including the GDPR. We may rely on Standard Contractual Clauses or other appropriate safeguards for data transfers to third countries.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Under the GDPR, you have certain rights regarding your personal information, including:

• Right of Access: You have the right to request access to your personal information and to obtain information about how we process it.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we erase your personal information in certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
• Right to Withdraw Consent: If you have given us your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

CyberGoat Services LLC
Makani A1, DSO-IFZA, IFZA Properties, Dubai Silicon Oasis
Email: Admin@cybergoat.ae
Mobile: +971551846786

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection laws. You can contact our DPO at:

DPO: Shahzad Quadri
Email: shahzad@cybergoat.ae